A Practical Fix for an Everyday MSP Billing Problem
MSPs deal with subscription adjustments all the time. They add users, remove users, switch plans, or restructure their teams as they grow. None of this is unusual; it’s part of everyday MSP work.
The real challenge isn’t the volume of changes. It’s keeping those updates consistent across different tools. When subscription updates in Timus don’t reach Autotask at the same time, billing quickly becomes out of sync, leading to manual edits, corrections, and unnecessary back-and-forth.
The Timus SASE + Autotask PSA Billing Integration helps by keeping subscription details aligned across both systems. When something changes in Timus, the corresponding update appears in Autotask, so agreements and invoices stay accurate without extra steps. It’s a straightforward way to reduce billing corrections, save time, and keep data organized across your clients.
Where Billing Errors Usually Happen
Most billing issues start from timing gaps, not major mistakes. A typical scenario looks familiar to many MSPs:
Users are added or removed mid-month,
The update is made in Timus,
Autotask isn’t updated at the same time,
The billing cycle closes,
The invoice doesn’t match the actual usage.
At that point, finance teams step in to fix the agreement and adjust quantities, while operations double-checks everything to make sure nothing was missed. The integration helps prevent this by keeping subscription data aligned between Timus and Autotask throughout the month — no separate tracking, no extra manual updates, and fewer end-of-month corrections.
How the Integration Works
Subscription Sync
Timus subscriptions map directly to Autotask agreements, keeping contract data consistent from the start.
Automatic Updates
Seat additions, removals, and plan adjustments made in Timus flow into Autotask automatically. No separate workflows needed.
Built-In Proration
Autotask’s native proration logic handles mid-cycle adds and shifts so credits and charges are always calculated correctly.
Accurate Mapping
Clients and products remain matched across both systems, even as your client base grows or changes.
Continuous Alignment
Your agreements, renewals, and invoices stay consistently up to date — predictable and easy to verify.
Why MSP Teams Enable It
- Cuts down end-of-month billing work
- Reduces errors caused by manual edits
- Gives finance and operations shared visibility
- Keeps recurring revenue clean and predictable
- Improves client confidence in every invoice
It’s not complicated — it simply removes the operational friction MSPs deal with every month.
Conclusion
Our platform is built on the idea that systems should adjust automatically, not wait for someone to step in. It’s the same mindset behind our Adaptive Zero Trust engine.
This integration follows that principle — continuous awareness, continuous alignment. And it fits naturally within the broader Timus SASE platform, where simplicity and consistency drive partner success.
Explore other MSP-focused integrations:
→ https://www.timusnetworks.com/integrations/
Enable the Integration if you’re a Timus partner.
Book a 30-minute Demo to see how it works for your
FAQs
What does the Timus + Autotask PSA Integration do?
The integration automatically syncs your Timus subscriptions with Autotask PSA contracts. It updates license counts, plan changes, and cancellations in real time, ensuring that your invoices and recurring revenue data always stay accurate.
Does the integration handle proration automatically?
Yes. When clients add or remove users mid-cycle, Autotask’s native proration logic applies automatically. Credits and charges are adjusted within the same billing period — no manual calculations or exports required.
How often does Timus sync data with Autotask?
The sync is continuous and real time — not batch-based or scheduled nightly. Every change made in your Timus Partner Portal immediately reflects in Autotask, keeping contracts and invoices perfectly aligned.
Can MSPs enable the integration themselves?
Yes. Existing Timus partners can enable it directly through the Partner Portal in just a few minutes. No complex setup, no API keys, and no development work are needed.
